Items must be returned within 10 days after receiving your item.
Personalized orders are non refundable.
To be eligible for a return, your item must be returned to us in its original packaging, and in the same condition that you received it.
To start a return, email email@example.com. Please include your order # and the item you are requesting to return. We will then send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Y.A. Fused Glass does not provide prepaid return labels.
Shipping fees for the original item are not refundable.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We are not responsible for mistakes in personalized orders that are the fault of the customer.
We are not responsible for lost or stollen items. We are not responsible for lost or returned items due to us being provided with the wrong address information. If any item is returned to us by the courier, it is the responsibility of the customer to provide us with correct mailing address and new postage fees.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
We do not accept exchanges.