Dove 2

If you would like a gift message included with your order and/or your order to be gift wrapped, please let us know on Your Cart page when you go to check out. The information can be written in the “order special instructions” box.

All our products are proudly handmade in Chicago, IL by the artist Yocheved Appel.

Please note that due to the handmade nature of our products, there may be a very slight variation between the picture and the item you receive. Email y.a.fusedglass@gmail.com with any questions.

Most* orders ship in 2-3 business days.

*Please note most brachos/blessing plaques and picture frames are made to order. Please allow 1-2 weeks for these pieces to be ready. Email y.a.fusedglass@gmail.com with any questions.

Items are shipped either through UPS or USPS First Class Package and should arrive 3-5 business days after shipped.

Items must be returned within 30 days after receiving your item. 

Personalized orders are non refundable.

To be eligible for a return, your item must be returned to us in its original packaging, and in the same condition that you received it.

To start a return, email y.a.fusedglass@gmail.com. Please include your order # and the item you are requesting to return. We will then send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted. Y.A. Fused Glass does not provide prepaid return labels.

Shipping fees for the original item are not refundable.

You can always contact us for any return question at y.a.fusedglass@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

We are not responsible for mistakes in personalized orders that are the fault of the customer. 

We are not responsible for lost or stollen items. We are not responsible for lost or returned items due to us being provided with the wrong address information. If any item is returned to us by the courier, it is the responsibility of the customer to provide us with correct mailing address and new postage fees.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges

We do not accept exchanges.